Aug 01, 2019
Job Posting Date:
Jun 12, 2019
ACCOR1,665 reviews-ManamaManamaTemporaryManamaTemporaryTo fully read, understand and implement all the hotel policies and related procedures included in the employee hand book with no deviation.
To report for duty punctually wearing the correct uniform and name tag ensuring a professional appearance & grooming standards with a respectable proper attitude. To live and breathe Sofitel values at all times. To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Zallaq Standards of Performance. To adhere to the hotel safety, security and emergency policies and procedures. To be fully conversant with all services and facilities offered by the hotel and being aware of all activities and events taking place in the hotel. To be aware of all VIPs visiting or staying in the hotel. Maintain the cleanness of the work place, front and back areas at all times. Striving to maintain and keep the hotel equipment and assets in an excellent condition. Handover shifts properly and to ensure that no pending correspondence / issues are to be left unattended without follow up. Records all guests’ requests and all pending matters in the log and following it up to ensure they are handled and related action was taken properly . Checking business mail regularly within the shift and respond accordingly. Keep business mail strictly for business purposes only and follow E-mail etiquette and standards when sending or receiving mails. Reporting any problems, issues or guest disturbance immediately to the in charge to take proper action and to follow up with the guest to ensure guest satisfaction. To handle guest complaints in a professional manner, by owning it, working on a satisfactory resolution, to call a Supervisor / Senior Manager to handle if required. Communicate very well with the other team members to ensure the harmony and consistency of service & maintain good working relationships with colleagues and all other departments. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms Division as assigned and to positively accept any changes within the department in light of business demands. To be flexible with changes in scheduling and shift timings according to business needs. To attend shift briefings, training and meetings as and when required. To carry out all responsibilities listed in the job description with utmost efficiency and dedication.