Service Marketing Professional (customer Services Planning)

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Job Detail
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Dubai, UAE
  • Minimum Education:
    Not Specified
  • Minimum Experience:
    Not Specified
  • Age Required:
    not specified
  • Apply By:
    Oct 31, 2019
  • Job Posting Date:
    Sep 11, 2019
Job Description

Service Marketing Professional (Customer Services Planning)

Samsung Electronics6,816 reviews

Samsung Electronics

6,816 reviewsRead what people are saying about working here.DubaiDubai

Position Summary

The successful applicant will be responsible for managing and executing a number of Service Marketing activities and campaigns including Service Strategy and Customer Satisfaction Surveys.

A key part of your role will be to improve the service operation by establishing effective strategies to support the business.

Role and Responsibilities

Establish and develop service marketing activities to differentiate and expand Service awareness in the region. Develop and manage service campaigns activities throughout the region. Understand and develop budget to execute service marketing activities based on annual Service strategy Evaluate and analyze customer service satisfaction survey results and formulate improvement plan/activity within related team/departments. Participate in any government headed customer service recognition programs

Examine and recommend documentation updates in line with the appropriate local regulations (system registrations and status)


Experienced professional with full understanding on specialized areas and ability to resolve a wide range of issues in creative ways Comfortable working on problems of diverse scope where analysing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions. Normally receives little instruction on day-to-day work and receives general instructions on new assignments

Skills and Qualifications

Minimum 5 years' of related experience Bachelor's degree

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