Key Responsibilities:Strictly following all policies procedures with regards to Vault opening / closing as well as activating & deactivating (Branch / Vault) silent alarms Ensure complete know-how and strict adherence to RCCPM Ensuring that ATM GL / Sundry / AR Accounts are balanced on a daily basis Ensure that cash control procedures are strictly adhered to as prescribed in the Branch Process Manual Liaison with the Central Bank, for deposit & withdrawal of cash Overriding teller transactions after proper checks have been conducted Verifying all teller transactions To be able to move to other branches as a backup cash officer when needed Conducting surprise detail cash checks for all tellers, making sure that all tellers are covered during the month, recording the same Checking daily EOD reports printed from Eclipse Teller Check all teller cash blotters against Eclipse Teller Reports Ensure periodically or as and when required, all keys and combinations are changed and records updated as per the prescribed policies developing a team spirit while tactfully handling teller errors and communicating the same to tellers Conducting informal meetings, where in tellers are given a chance to voice their opinion and giving feedback on performance and expectations Ongoing coaching & support through identifying weaknesses & improving on strengths Conducting yearly appraisals, and not being bio’s while rating staff Setting yearly teller goals and periodically conducting one to one meetings with staff an updating them on goals met and that were not met Treat everyone with dignity and respect. Create an environment where talent thrives.
Act as a backup for Cash unit head for following:
Independent reconciliation of ATMs/CDMs/Gls/SGLs/A/R:Ensure all ATM/CDMs /Gls /SGLs/A/ R for all branches are reconciled independently on a daily basis. All differences are handled as per process, unresolved differences investigation and escalation.
Suspense AC reconciliation, investigation, and rectification management:Ensure all drop entries are investigated and rectified/escalated as per established timelines Teller/ ATM/ vendor differences investigation/management. Vendor management including TP-RAP. BAO for TPM Coordinator for regional projects
Development Value:The officer will get knowledge and experience of branch/teller operations and have scope of growth into other channels of retail banking
Knowledge/Experience:5 + years of experience in cash/teller services Knowledge of the product and service offerings of competitive banks in UAE Knowledge of AML and KYC
Skills:Excellent English language skills, the candidate must be able to communicate in English clearly – added languages are an added advantage Good in financial calculations The candidate must be able to analyse, interpret and present data. Therefore, intermediate level knowledge of Microsoft excel and power point is a mandatory requirement. Advanced knowledge is an added advantage.
Qualifications:A bachelor degree in business management will be considered as a minimum requirement for this role.
Competencies:Able to manage projects Independently Be accountable- Own the outcome. Inspire excellence- be the standard. Be unselfish- Empower others. Reward results- Promote meritocracy. Collaborate- Be a Team Act with integrity- Do what is right.
-Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE
-Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity .
To view the "EEO is the Law" poster . To view the EEO is the Law Supplement .
To view the EEO Policy Statement .
To view the Pay Transparency Posting .