Qatar Aviation Services
Qatar Aviation Services (QAS) is an award winning, premier ground handling organisation whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. Since its establishment in 2000, QAS has developed a reputation as a premium provider of world-class ground services to: international airlines; Heads of State and VVIPs; private fleets and customers; executive charter flights and cargo operators.
The QAS team comprising of over 8,000 strong multicultural employees, is dedicated to fulfilling the total passenger and cargo requirements of the airport, the airlines and customers it serves. This team of highly trained and diversely skilled staff is the reason for QAS outstanding success and their Customer’s satisfaction.About Your Job:
In this role you will be responsible for managing the system support desk and ensure efficient IT system support is provided to QAS operations, management, support teams & other stakeholders whilst directly dealing with different business units, IT system provider, etc. to achieve SLAs and maintain operational KPIs.
You will also be responsible to provide detailed analysis to QAS management in selection, implementation and support of IT projects / solutions in conjunction with QR IT, HIA IT, QAS IT Assets & Telecommunication and Management within agreed cost and time schedules, responsible to act as 1st level escalation contact for IT discrepancies and effectively resolve issues within agreed time and cost limits.
Some of the other accountabilities will include:
Manage Support Desk functions including but not limited to:Man 24 x 7 support and provide support to end users by coordinating with different IT providers. Assist System Support Officer to develop and implement performance strategies, reports, etc. Develop and implement solutions using MS- SharePoint IT resources optimum utilization Propose best solutions for business requirements Monitor the tasks assigned to System Support team are completed according to the KPIs, SLAs, SOPs and Work instructions Effective communication with internal & external stakeholders About You:
You should have excellent written and verbal communication skills. Good knowledge in MS Office is an essential requirement for this role. Previous experience within Airline / Aviation background is highly preferred.Note: you will be required to attach the following: