Aug 01, 2019
Job Posting Date:
Jun 12, 2019
Fairmont Nile City6 آراء-القاهرةالقاهرةالقاهرةLe Club Agent : Egypt-Cairo-Fairmont Nile City : Regular
Le Club Agent Guests of Fairmont Hotels & Resorts are invited to with Le Club (Our Loyality Program), a guest recognition program that celebrates our members’ unique interests and preferences. Your organizational support as Le Club Agent will ensure that all departments have the tools to deliver a truly personalized guest experience to our members. Hotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Summary of Responsibilities: Reporting to the Le Club maager Or Delegate, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Ensure all Le Club members receive the highest attention prior, during and after their stays at the hotel Assist in leading the Le Club committee and ensuring all member profiles are current and accurate using the applicable computer applications Monitor each department to ensure the Le Club report is reviewed daily Ensure all departments are well trained on their specific procedures with particular attention paid to reviewing the Le Club reports and reviewing billing procedures Liaise with all key departments, gather correct informationpreferences and ensure data is updated Review all guest incidents and ensure proper follow up is completed with the relevant departments Create daily and weekly reports highlighting upcoming member arrivals and in house guests Communicate the Le Club program details and updates on a regular bases at Colleague orientation and hotel general meetings Balance operational, administrative and Colleague needs Follow department policies, procedures and service standards Follow all safety policies \Other duties as assigned Qualifications: Previous experience in a Front Office role required Previous Property Management System experience required Computer literate in Microsoft Window applications required University/College degree in a related discipline an asset Excellent written and verbal interpersonal and communication skills Must possess a professional presentation Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): Frequent standing, walking and sitting throughout shift Occasional kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Visa Requirements: Must be legally permitted to work in Egypt. APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist! ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
: Colleague : Full-time : Rotating / Shift Work : No : 26.Jun.2019, 10:59:00 PM CAI01343